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Ordering from Shop

What should I pick for Amazon Delivery Settings?

Amazon Japan is one of the most common stores where most people order items from. With Amazon, you can set the delivery settings yourself, which will enable you to track if the package has arrived in…

Updated 1 week ago

Can you accept Cash on Delivery (COD) shipments? Can Blackship help me to pay?

Yes, we can accept Cash on Delivery (COD / 代引き) shipments. Starting from Jan 14th, 2022, when you login to your Blackship account, you will be asked to approve our COD terms or to not approve them. I…

Updated 1 week ago

How do I change my shipping address at a Japanese store?

Due to our move in October 2021 the address you use for stores will be changed. We recommend using our new address and updating all existing orders from October 1 , 2021. The new address is located i…

Updated 2 months ago

Guide to Using Your Address

Using your Blackship address on Japanese websites may seem a little daunting at first, but many stores use similar forms and layouts. Google Translate also serves as a useful tool to assist in knowin…

Updated 2 months ago

Do you accept adult products?

We allow adult items and certain sexually oriented physical goods to be shipped to Blackship. Examples include videos, DVDs, and magazines. Please note that we are unable to ship any item that contai…

Updated 4 months ago

What if I made a mistake inputting the address?

There are a variety of different input fields for addresses on Japanese websites. How you input the address on one website may be different than another, which could lead to mistakes. No worries, as…

Updated 4 months ago

Ordering Food with Blackship

Shipping food is now more complicated and costly due to the pandemic. We recommend waiting until EMS is available for your country before ordering food or beverages We are able to export food out of…

Updated 4 months ago

Can I order from Mercari Japan or Yahoo Auction with Blackship?

Mercari and Yahoo Auction are the two most popular Market Place Sellers in Japan. Registering in Mercari and Yahoo Auction will require you to have an active Japanese Phone number. While you can use…

Updated 4 months ago

Can I ship preorder items to Blackship?

Yes, you are able to ship preorder items to Blackship just fine! We are able to receive your preorder packages even if the item is only released several months later. You don't need to notify us when…

Updated 4 months ago

Can I order from AmiAmi and ship it to your place?

Unfortunately, Amiami does not send to forwarders, and they have currently blocked our warehouse address If you want to order from AmiAmi, you can use our sister site, White Rabbit Express. They have…

Updated 4 months ago

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