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Ordering from Shop

Guide to Using Your Address

Using your Blackship address on Japanese websites may seem a little daunting at first, but many stores use similar forms and layouts. Google Translate also serves as a useful tool to assist in knowin…

Updated 3 months ago

Can Blackship pay and accept a Cash on Delivery (COD) shipments?

Yes, we can accept Cash on Delivery (COD / 代引き) shipments for packages arriving in our Warehouse. When you first log in to your Blackship account, you will be asked to approve our COD terms or not ap…

Updated 3 months ago

Can Blackship help to buy items for me?

Since Blackship is a forwarding company, we can help to receive the item you buy yourself and forward them to your location. However, we can't help to buy items on your behalf. If you need help order…

Updated 3 months ago by Marilyn Dewi

Can I order from Mercari Japan or Yahoo Auction with Blackship?

Mercari and Yahoo Auction are the two most popular Market Place Sellers in Japan. Registering in Mercari and Yahoo Auction will require you to have an active Japanese Phone number. While you can use…

Updated 3 months ago

Ordering Food with Blackship

Shipping food is now more complicated and costly due to the pandemic. We recommend waiting until EMS is available for your country before ordering food or beverages We are able to export food out of…

Updated 5 months ago

Can I cancel my order or return my order to the store?

Most Japanese stores have a strict no-cancellation, no-return policy, so it's unlikely to cancel or return the item to the store once the item is purchased. Even though the item you placed an order f…

Updated 8 months ago by Marilyn Dewi

What should I pick for Amazon Delivery Settings?

Amazon Japan is one of the most common stores where most people order items from. With Amazon, you can set the delivery settings yourself, which will enable you to track if the package has arrived in…

Updated 1 year ago

How do I change my shipping address at a Japanese store?

Due to our move in October 2021 the address you use for stores will be changed. We recommend using our new address and updating all existing orders from October 1 , 2021. The new address is located i…

Updated 1 year ago

Do you accept adult products?

We allow adult items and certain sexually oriented physical goods to be shipped to Blackship. Examples include videos, DVDs, and magazines. Please note that we are unable to ship any item that contai…

Updated 1 year ago

What if I made a mistake inputting the address?

There are a variety of different input fields for addresses on Japanese websites. How you input the address on one website may be different than another, which could lead to mistakes. No worries, as…

Updated 1 year ago

Can I ship preorder items to Blackship?

Yes, you are able to ship preorder items to Blackship just fine! We are able to receive your preorder packages even if the item is only released several months later. You don't need to notify us when…

Updated 1 year ago

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