Packages

Do I need to let you know a package is coming?

You do not need to tell Blackship a package is coming beforehand. We use mailbox numbers (starting with K) to differentiate customers, so there is no need to alert Blackship beforehand about any pack…

Updated 4 months ago

My package arrived but is not in my mailbox. What do I do?

Packages that arrive with us are first queued to be received into mailboxes, they are not immediately processed. Depending on the number of packages arriving the processing time until packages appear…

Updated 4 months ago

Can you receive packages from outside Japan?

Blackship is designed to receive packages from within Japan only. Packages that ship to us from outside Japan will be accepted if they do not attract customs charges. However, any package that requir…

Updated 4 months ago

How do I cancel a request or package?

Canceling Requests. If you would like to cancel a request such as a photo request, express processing, consolidation, etc., you can do that yourself from your Blackship Account. Just go to your pendi…

Updated 4 months ago

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Packages

Do I need to let you know a package is coming?

My package arrived but is not in my mailbox. What do I do?

Can you receive packages from outside Japan?

How do I cancel a request or package?

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