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General

What are your Office Hours?

Blackship is open for receiving packages, processing requests, emails and shipments at the below times. Any attempted deliveries outside these hours will normally be automatically redelivered on the…

Updated 1 month ago

What payment methods do you accept?

Payment Methods. We accept payment by Credit and Debit Cards (VISA, MasterCard, American Express, Discover). Subscriptions and one-time shipping payments are securely handled by our payment provider…

Updated 1 month ago

Information about Us, Our Address, and Facility

Blackship is part of the Japan Rabbit network and was relaunched in 2019. Because we are located in Japan we find that contacting us via email or our support system works best for most requests due t…

Updated 4 months ago

What is Package Forwarding?

Buying from Japan can be difficult, as many stores don't ship internationally and require customers to have a domestic shipping address. Blackship's package forwarding service gives you your own pers…

Updated 11 months ago

COVID-19 Delays

Last Updated: July 1, 2021 Thanks for using Blackship! We hope everyone is remaining healthy and safe during these turbulent times. To keep you up to date, we will be updating this article with known…

Updated 2 years ago

Migrating to the new Blackship

Get Onboard the new Blackship If you were an existing user of a legacy Blackship account, you'll need to register again for the new Blackship. We are very sorry for the inconvenience, but we can't su…

Updated 2 years ago

COVID-19: What happens if my package is returned?

During the COVID-19 pandemic we expect packages to be delayed for longer periods than usual and in the worst case, your package may return to us suddenly if shipments cease to your country mid-shipme…

Updated 2 years ago

COVID-19: Tracking Updates

Due to COVID-19, packages leaving Japan are delayed at least 1-3 weeks more than usual but it may be longer depending on your selected shipping method. Packages may be stuck in one status for long pe…

Updated 2 years ago

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