Why do some of the shipping options is unavalaible?
We provide various shipping options from Japan Post, DHL, and FedEx. If you can't see some of the shipping options, there are a few possible reasons:
1. The shipping options are not available in your country.
Due to COVID, some shipping options might not available to your country. Please check our shipping status page to see what is available for your country.
2. Your package is too big or too heavy for some shipping options
Some common problems are:
Shipping Method | Detail |
Japan Post - EMS | US: Length + Circumference: Less than 275 centimeters Max Length: 150 centimeters Max Weight: 30kg (30,000 grams) Rest of World: Length + Circumference: Less than 300 centimeters Max Length: 150 centimeters Max Weight: 30kg (30,000 grams) or 20kg (20,000 grams) depending on the country |
Japan Post - International ePacket | Max Length + Width + Height: 90 centimeters Max Length: 60 centimeters Max Weight: 2kg (2,000 grams) For Printed Matter (books only) -> Max Weight: 5kg (5000 grams) |
Japan Post - Parcel Post Seamail | A Standard (such as the UK, China, Hong Kong, Taiwan, Korea, etc) Length + Circumference: Less than 300 centimeters Max Length: 150 centimeters Max Weight: 30kg (30,000 grams) B Standard (such as USA, Australia, Brazil, Mexico etc) Length + Circumference: Less than 200 centimeters Max Length: 105 centimeters Max Weight: 30kg (30,000 grams) |
FedEx | Length + Circumference: Less than 330 centimeters Max Length: 274 centimeters Max Weight: 68kg (68,000 grams) |
For example, if your package's size is 100x30x30 (LxWxH), length + Circumference = 100 + 2x (30+30) = 220 cm, which is too big if you want to ship with seamail to the US.
3. Some of your items are prohibited with a specific shipping courier.
Please check our prohibited items guide and specific common problems guide.
Aside from the items listed in the above articles, some of the custom items you declare might also cause some shipping options not to appear.
For example, if you declare items as "STATIONERY," Japan Post shipping method might not appear cause Japan Post is becoming stricter as they want a better description of the item. You would need to change the custom to clarify it further. If you couldn't find the fit custom for your package, feel free to let us know at help@blackship.com so we can add a new one.
