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  1. Can I make an order from a shop if it requires a phone verification?
    Edited 14 days ago
    You’re welcome to use our phone number on address …
  2. Important Correction: Status of US Import Tariffs on Japanese Goods
    Edited 2 months ago
    This is an important correction to my previous email regarding …
  3. Your tax ID, EORI, or Codice fiscal number
    Edited 3 years ago
    Starting in 2021, merchants moving goods into or out of …
  4. Package Processing and Service Request Processing Timelines: What to Expect
    Edited 6 months ago
    Receiving Your Package at Our Warehouse: When we get your …
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Important Correction: Status of US Import Tariffs on Japanese Goods
Edited 2 months ago
This is an important correction to my previous email regarding the new US tariffs on Japanese goods. I sincerely apologize for any confusion or concer...
Package Processing and Service Request Processing Timelines: What to Expect
Edited 6 months ago
When we get your package, we'll take a picture of it and then measure it.  This process typically takes around one business day , so please keep in m...
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