Shipping
Prohibited items - Shipping rules and restrictions
As customs authorities and shipping partners become more stringent in enforcing customs regulations, it is important to understand what items can and ...
Are there additional fees for handling oversized items (furniture, car parts, etc)?
Our warehouse does not have a big freight service elevator, so if you purchase a large or heavy item, please contact us in advance. We will need to ar...
Special Requests - Shipping Note
A shipping note is a place where customers can add additional comments or preferences regarding their shipment. These notes are visible only to our pa...
Fabric Composition requirement
Starting November 12, U.S. Customs and Border Protection (CBP) enfored stricter standards for merchandise descriptions, especially for items containin...
Shipping Japan Rabbit and Blackship packages together
Our sister site Japan Rabbit is designed to help with all your Japanese purchasing needs when you can't handle them yourself. If a store refuses you...
How much does shipping cost?
Use our in-app shipping calculator to estimate shipping costs*. Simply select your country and enter your estimated package weight. You'll find the ...
Why are some shipping options unavailable?
We provide various shipping options from Japan Post, DHL, and FedEx. If you can't see some of the shipping options, there are a few possible reasons: ...
What is Pick up from Blackship?
Blackship allows pickup at our Yokohama warehouse (located near Motomachi-Chukagai Station) by appointment only. This is especially useful for those t...
What shipping options are available?
We offer a variety of shipping options from Japan Post and FedEx. All methods include a tracking number. Notice: Due to COVID-19, some shipping optio...
Required information when using Japan Post to Brazil
When shipping via all Japan Post methods to Brazil, additional information is required for your items. This helps ensure the package is processed thro...
How long does shipping take?
Shipping times from Blackship depend on which shipping methods you choose. All methods include a tracking number so you can see your packages progress...
FedEx and DHL surcharge fees
In the fast-paced world of logistics and shipping, external factors such as market demand, operational costs, and global challenges can significantly ...
Do you ship to my country?
Sorry, but we are presently unable to ship to the following locations: Most African countries (we can ship to South Africa) If your country appears on...
Actual shipping rate is much greater than estimated rate
After shipping a package, you may receive the following message: "The package(s) have been returned to your mailbox for the following reason: Actual s...
Shipping inquiries after the package left Japan
The role of Blackship is to forward packages from Japan to overseas. Once the package has shipped and left our office, it is the responsibility of the...
My package was damaged/lost... Can you help me?
We take great care when packing and sending all your items, but they may rarely get damaged due to mishandling during delivery. Or, in some cases, the...
Can I ship to other addresses aside from the verified address?
The answer is YES ! But in order to ship to other addresses aside from the verified address, you will have to complete at least one shipment to your...
Can I ship packages domestically within Japan?
The answer is also YES ! But in order to ship to other addresses (even adding domestic address within Japan) aside from the verified address, you wi...
What does my tracking status mean?
Posting/Collection We shipped your package. Arrival at outward office of exchange Your package has arrived at the international post office in Tok...
Your tax ID, EORI, or Codice fiscal number
Starting in 2021, merchants moving goods into or out of the UK will need GB EORI number. VAT-registered businesses were automatically issued with an E...