How Cash on Delivery (COD) Works at Blackship

We gladly accept Cash on Delivery (COD / 代引き) shipments at our warehouse. You will be prompted to approve or decline our COD terms when you first log in to your Blackship account. If you accept these terms, we will pay the delivery driver on your behalf and securely receive the package into your mailbox.

You can confirm your COD terms status at any time:

1. Log in to your Blackship account.

2. Go to the Billing section.

3. Scroll to the bottom of the page to see whether you have accepted the COD terms.

If you need to change your selection, just contact us at help@blackship.com.

Blackship will charge your default payment method for the original COD amount. We also apply a 5% processing fee based on the COD amount, alongside a flat $12.00 service fee. These fees are converted to your account's currency.

For example, a $100 COD payment would incur $17 in fees. This is calculated as 5% of $100 plus the $12 flat fee. You can easily estimate your total costs using the COD Calculator located on your Blackship dashboard.

Please ensure you have a valid payment method on file and have accepted our COD terms before the package is shipped to us. As soon as your package arrives at our warehouse, we will automatically charge the package cost and associated service fees to your wallet or your default payment method on file.

Once the payment has been successfully charged, we will accept the package from the courier and send you a notification email once the package is added to your Blackship mailbox.

If you have enough balance in your wallet to cover the entire COD total (the COD amount plus the 5% processing fee and $12.00 service fee), we will charge your wallet instead of your default payment method.

Please note the following:

• Your wallet must cover the full total. If your wallet balance is short by even ¥1, we will not use your wallet at all, and the full amount will be charged to your payment method on file instead. We are unable to split a COD payment between your wallet and your card.

• Adding funds to your wallet is done by bank transfer, which can take a few business days to clear. If you'd like to pay for a COD package using your wallet, please top up well in advance so the funds are available before your package arrives.

We will have to reject the package at the door and contact you immediately if your payment fails, and your package will be sent back with the courier until a valid payment method is added to your account.

Once you have updated your payment method and informed us, the package will then be rescheduled for another delivery attempt.

The courier will only hold the package for between 5-7 business days before returning the package to the store if you do not resolve the payment within this timeframe. This will likely cause the store to ban your personal account. We will suspend your Blackship account if this situation occurs to protect our warehouse address from being blacklisted by Japanese retailers.

Blackship cannot facilitate Bank Transfer, Convenience Store, or Post Office payments. Please use our sister service, Japan Rabbit, if you need to purchase from a store that only accepts those specific payment methods.