Ordering from Shop
How Cash on Delivery (COD) Works at Blackship
We gladly accept Cash on Delivery (COD / 代引き) shipments at our warehouse. You will be prompted to approve or decline our COD terms when you first log ...
Can I ship preorder items to Blackship?
Absolutely! You can ship pre-order items to Blackship without any issues at all. You don’t need to notify us when you place the order. Even if the rel...
Can I cancel or return an order to the store?
In most cases, no. Most Japanese stores have strict no-cancellation and no-return policies. Once an order is placed and payment has been completed, it...
Can I Order from a Shop That Requires Phone Verification?
You’re welcome to use the Blackship phone number on shipping address forms - it’s a landline and works fine for delivery purposes. However, we cann...
Guide to Using Your Address
Using your Blackship address on Japanese websites can feel tricky at first, but many online shops use similar address fields. Tools like Google Transl...
Can Blackship Order Items for Me?
Blackship is a forwarding service. This means we can receive items that you purchase yourself and forward them to your location, but we cannot make pu...
Do You Allow Adult Products?
Yes, we allow adult items and certain sexually oriented physical goods to be shipped to Blackship. Examples of permitted items include: Adult DVDs or ...
Address Mistakes and What to Do If Your Order Has Already Shipped
If you notice an error after submitting your order, it is important to act quickly. Please note: Blackship cannot contact the store or shipping carrie...
What should I pick for Amazon Delivery Settings?
Amazon Japan is one of the most common stores where most people order items from. With Amazon, you can set the delivery settings yourself, which will ...