My Package Shows Delivered But Is Not in My Mailbox - What Should I Do?

When a package is delivered to our warehouse, it is first placed in an intake queue. Packages are not added to mailboxes immediately upon delivery.

During intake, we:

• Take a photo of the package

• Measure and log the dimensions and weight

• Assign it to the correct mailbox

In most cases, packages appear in your mailbox within 1–2 business days after being marked as delivered.

Processing time may vary slightly depending on daily volume.

Packages are organized and assigned based on the mailbox number (K followed by 6 digits) listed on the shipping label.

If the mailbox number is missing, incorrect, or incomplete, this can cause delays or prevent us from being able to assign the package to your mailbox until the issue is resolved.

Please always ensure your correct mailbox number is included exactly as shown in your account.

If your package has not appeared in your mailbox within 3 business days of being marked as delivered, please contact us.

When contacting us, include:

• The tracking number

• The delivery date

• The carrier name

We’ll be happy to investigate further.