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How do I cancel a request or package?
If you would like to cancel a request such as a photo request, express processing, consolidation, etc., you can do that yourself from your Blackship A...
Can you receive packages from outside Japan?
While Blackship is generally designed to receive packages from within Japan only,  we can accept packages from overseas if they do not attract customs...
Package contains one or more prohibited items.
After shipping a package, you may receive the following message: "The package(s) have been returned to your mailbox for the following reason: The pack...
Do I need to let you know a package is coming?
You do not need to tell Blackship a package is coming beforehand.  We use mailbox numbers (starting with K) to differentiate customers, so there is no...
My package arrived but is not in my mailbox. What do I do?
Packages that arrive with us are first queued to be received into mailboxes, they are not immediately processed. Depending on the number of packages a...
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