Packages
"Request canceled due to prohibited items"
This message indicates that an item in your package is either: Completely prohibited from shipment, or Prohibited for the specific courier you selecte...
Canceling Requests
If you would like to cancel a service request (such as a consolidation, split, photo request, or disposal), you can do so directly from your Blackship...
Can I drop off packages at the Blackship warehouse?
Yes! You're welcome to drop off packages in person at our warehouse during our office hours , and we'll receive them into your mailbox just like a ...
Can You Receive Packages from Outside Japan?
While Blackship is primarily designed for domestic Japanese shipments, we are able to accept international packages as long as proper arrangements are...
Do I Need to Let You Know a Package Is Coming?
No, you do not need to notify Blackship before sending a package to our warehouse. We organize all incoming packages using your unique mailbox number...
My Package Shows Delivered But Is Not in My Mailbox - What Should I Do?
When a package is delivered to our warehouse, it is first placed in an intake queue. Packages are not added to mailboxes immediately upon delivery. Du...