Packages
Can you receive packages from outside Japan?
While Blackship is primarily designed for domestic Japanese packages, we are happy to accept shipments from overseas as long as the necessary preparat...
How do I cancel a request or package?
If you would like to cancel a request such as a photo request, express processing, consolidation, etc., you can do that yourself from your Blackship A...
Package contains one or more prohibited items.
After shipping a package, you may receive the following message: "The package(s) have been returned to your mailbox for the following reason: The pack...
Do I need to let you know a package is coming?
You do not need to tell Blackship a package is coming beforehand. We use mailbox numbers (starting with K) to differentiate customers, so there is no...
My package arrived but is not in my mailbox. What do I do?
Packages that arrive with us are first queued to be received into mailboxes, they are not immediately processed. Depending on the number of packages a...