Packages
Do I Need to Let You Know a Package Is Coming?
No, you do not need to notify Blackship before sending a package to our warehouse. We organize all incoming packages using your unique mailbox number...
My Package Shows Delivered But Is Not in My Mailbox - What Should I Do?
When a package is delivered to our warehouse, it is first placed in an intake queue. Packages are not added to mailboxes immediately upon delivery. Du...
"Request canceled due to prohibited items"
This message indicates that an item in your package is either: Completely prohibited from shipment, or Prohibited for the specific courier you selecte...
Can you receive packages from outside Japan?
While Blackship is primarily designed for domestic Japanese packages, we are happy to accept shipments from overseas as long as the necessary preparat...
How do I cancel a request or package?
If you would like to cancel a request such as a photo request, express processing, consolidation, etc., you can do that yourself from your Blackship A...