What does my tracking status mean?

Edited

Here are the different tracking statuses that can appear on your tracking page for your package.

Posting/Collection		We shipped your package.
Arrival at outward office of exchange		Your package has arrived at the international post office in Tokyo.
Dispatch from outward office of exchange		Your package left Japan.
Arrival at inward office of exchange		Your package arrived in your country.
Item presented to import Customs		Your package is being handled by customs.
Item returned from import Customs		The customs have processed your package.
Departure from inward office of exchange		Your package left the customs and handling is transferred to postal services.
Processing at delivery Post Office		Your package is being handled by postal services.
Item out for physical delivery		Your package is being delivered.
Retention		Your package cannot be delivered and requires action from you; we recommend contacting your local post office as soon as possible.

If your package is in “Retention” it normally means that it is being held at the local post office and waiting to be picked up. Please contact your local postal service to arrange for picking up or redelivering the package to your address.

Was this article helpful?

Sorry about that! Care to tell us more?

Thanks for the feedback!

There was an issue submitting your feedback

Please check your connection and try again.