Frequently Asked Questions
Account & Signing Up
How much does Blackship cost?
Our basic fees are a $1 receiving fee for every package that arrives in our warehouse and a shipping fee.
You can check shipping rates using our shipping calculator.
https://app.blackship.com/shipping-calculator
We also offer various add-ons, such as consolidation, storage, or priority processing.
You can read more on our pricing page here:
https://blackship.com/pricing/?currency=USD
How do I sign up with Blackship?
1. Sign up at Blackship.com with your name, email, and password.
2. Verify your identity by uploading a government-issued ID and proof of address.
You can find more information on what documents we accept here:
Signing up with Blackship
3. Get approved within one business day. Once approved, you can start shipping packages internationally.
Do you support phone verification?
No, we can't assist with SMS or phone verification required by some websites. You can use our landline number for address forms, but not for receiving codes.
If a site requires phone verification (e.g., Yahoo Auctions, Mercari, Melonbooks, Pokémon Center), we recommend using our sister service, Japan Rabbit, which can place the order for you. Once it arrives, the package can be transferred to Blackship for free.
You can find more information here.
Q: How to delete my account?
If you'd like to delete your account, please contact our support team at help@blackship.com .We’ll confirm your request and process the deletion securely.
Using Blackship
How do I use Blackship?
Sign up for a free account and get your Japanese address.
Shop online in Japan and ship your purchases to that address.
Once your packages arrive, you'll be notified and can request shipping, consolidation, or additional services.
Can you move a package to another Blackship mailbox?
Yes, but a handling fee $5 will apply. Please reach out to support at help@blackship.com with the relevant mailbox IDs to request a transfer.
Can you dispose of some items from my package?
Yes. When requesting shipping, you can ask us to dispose of certain items (e.g., unwanted flyers, boxes).
You can find more information here
Shipping Methods
What shipping methods do you offer?
We support DHL, FedEx, EMS, and Japan Post. Available methods depend on package size, weight, and destination.
You can can check the shipping prices as well wth our Blackship calculator.
Why are some shipping methods not available?
Certain shipping options may be unavailable due to carrier restrictions, item type, destination country rules, or package size/weight limits.
You can find more information here.
Do you support COD (Cash on Delivery)?
Yes, we accept COD payments.
Please refer to the article below for our pricing:
Can Blackship pay and accept a Cash on Delivery (COD) shipments?
Address & Profile Management
How do I add a new delivery address?
Go to your Blackship account dashboard → “Addresses” → “Add New Address.”
Please remember that to ship to a secondary address, you would need to ship to your verified address once. Once this action is done you can add new addresses to your address book and ship there without needing to verify them.