At Blackship, we help you receive, store, consolidate, pack, and ship your Japanese purchases safely and efficiently worldwide.

Below is a complete overview of all services we offer. For detailed pricing, please visit our Pricing Page.

Once you sign up, you receive your own Japanese shipping address. You can use this address when ordering from Japanese online stores.

Please note: The maximum package size we can accept at our warehouse is 150cm × 120cm × 60cm, 50kg.

Please include your mailbox number (K followed by 6 digits, for example, K123456) on the shipping label exactly as shown in your account when placing orders.

Each mailbox number is unique and is how we assign packages to the correct account, so please be sure to use your specific mailbox number and do not forget to include it.

You can find your mailbox number on your “My Addresses” page in the top right drop-down menu of your account.

For proxy purchasing, our sister service Japan Rabbit provides dedicated purchasing services. We do not offer proxy purchasing at Blackship.

We are able to handle documents and envelopes (A4 sized) in addition to our standard package handling.

⚠️ Please note: As a forwarding service, we can’t collect items from your home, hotel, or any other location. Packages can only be received when they’re delivered to or dropped off at our warehouse.

We offer multiple international shipping methods, including:

• DHL

• FedEx

• Japan Post (Not currently available for USA shipments declared below $2500)

You can use our Shipping Calculator at any time to estimate shipping costs.

Please note that some items may be possible to ship to only certain destinations. Please see our Prohibited Items list for more details.

Consolidation allows you to combine multiple packages into one shipment. It costs $3 per package selected (this can go down depending on your Rewards Plan level) and is a great way to ship all of your items simultaneously and reduce shipping costs.

How to consolidate:

1. Go to your Mailbox.

2. Select the packages you want to combine.

3. Click “Consolidate.”

We remove excess packaging and securely repack items to reduce shipping size and cost unless you later choose to keep the original box during checkout.

There is no limit to how many packages you can select for consolidation. However, we may not be able to fit all selected items into a single box due to carrier weight and size limits. If that happens, we will consolidate the packages that can safely fit together and return the remaining packages to your mailbox.

**Please note that we cannot add new packages to a consolidation once it is in processing or already completed.
Please make sure to include all desired packages when creating your initial consolidation request. If some packages have not yet arrived, you will need to wait until all have been received before submitting your request.

Please note that we cannot extend storage for your packages while waiting for new ones to arrive for consolidation. We can only consolidate them as long as both are in storage.

If you need to include additional packages after submitting a request, you’ll need to cancel the existing request and create a new one with all packages included. Once a request has been completed, additional packages cannot be added.

We offer free storage for a limited period.

After the free storage period ends, paid storage applies according to the package volume:

Once both free and paid storage periods have been used, the item will be marked as abandoned and disposed of. Please note that disposed packages cannot be retrieved, so be sure to ship your items before the storage period ends.

Special Requests are available on the right-hand side of each package’s detail page. These requests apply to a single package and must be submitted before requesting shipping.

Request additional photos of:

• Items inside your package (useful if you're not sure of the contents)

• Serial numbers

• Lottery codes

• Product condition

How to request:

1. Open the package.

2. Click “Request” next to Photo Request.

3. Provide clear instructions.

Photos will be uploaded to your package profile page.

Each photo request includes up to 5 photos, so please describe clearly and specifically what you would like photographed in the notes.

Photo requests for the contents must be submitted before the package is packed or prepared for pickup. Once a package is marked Ready to Ship/Pickup, it can no longer be looked into for content photos.

Please note that there are limits in the amount of items and format in which we can provide these photos. You can see more details here.

Separate one package into multiple new packages.

How to request:

1. Open the package detail screen.

2. Click “Request” next to Split Request.

3. Clearly explain how you would like the contents divided.

Once completed, each new package can be shipped separately.

For a split request, the first new package created is charged at $6, and each additional new package created in the same split request is charged at $3.

For example, splitting one package into three total packages creates two new packages, so the total split fee would be $9.

This is useful for dropshipping or shipping to multiple addresses (after completing your first shipment to your verified address).

Request disposal of a package if you no longer wish to ship it.

This permanently discards the package.

Warning: This action cannot be undone, and your items cannot be retrieved once they have been disposed of.

Packing options are selected during Step 3 of checkout when submitting a shipping request.

Please note that pricing varies depending on your Rewards Plan level. Please refer to our Pricing Guide for full details.

Left: Standard padding / Right: Extra padding

Adds additional bubble wrap and cushioning for fragile items such as glass, pottery, or collectibles.

• Adds a “Fragile” sticker to the outside of your package so couriers know to handle it with extra care.

• This is a handling label applied to the outside of the box, and it is separate from the internal cushioning.

• Please note a Fragile sticker is a so that the carrier handles the package gently, as handling in transit is up to the courier, it is not a guarantee that your items will not be damaged.

• Removes sales invoices before shipment.

• Ships your package without Blackship-branded tape.

• Removes visible price stickers from items before shipping. Please note that this is charged per price tag removed, and the final cost will be reflected after all tags have been removed and counted.

• Conceals contents in a sealed opaque pouch for added privacy.

• Special handling for K-POP merchandise. You can read more about it here and here.

• Reduces package size for soft goods such as plushies, jackets, or apparel.

• You can read more about our available vacuum packs here.

• Please note that the final price will be reflected after the task is completed, as the cost depends on the size and number of vacuum packs used.

• Keep Original Box applies only to the outer delivery box your item arrived in — the plain box, usually having domestic shipping labels and tape, that the seller used to send your order to our warehouse. By default, we remove this box to reduce size and cost, unless "Keep Original Box" is used.

• Please note that your item’s packaging (the product’s box) is always kept as is, and this option does not affect it.

• By default, we remove this outer domestic shipping box to reduce shipping size and cost. If you select Keep Original Box, we keep that box and do not modify it (for example, we do not cut it down).

• We then ship your item either in the original box as-is, or double-boxed for extra protection. Any required labels or stickers are added to the box when it is shipped as-is.

• If you would like the box double-boxed and prefer that the labels and stickers not be applied directly to the original box, please add a shipping note during checkout. There is no additional fee for double-boxing.

• Note: as a forwarding service, we are required to open and inspect all packages for prohibited or hazardous items before resealing them.

• Standard Disposal: Disposing of items or excess packaging entirely during the consolidation and packing process is completely free.

• Detailed Extraction: If your request requires detailed labor—such as going through a magazine page-by-page to find and extract only the promotional items or trading cards—we charge a $1.00 USD fee per magazine. This covers the labor costs for detailed work that takes significantly more time than a standard disposal.

• Box Opening and Removal Fees: Opening any kind of box is charged at $0.80 per box opened, including figure boxes and CD cases.

• Moves your request to the front of the processing queue. Please note that this does not guarantee same-day or next-day shipping; it simply places your request ahead of all non-priority requests.

• All packages are inspected for prohibited or hazardous items.

• Carrier-specific limitations may apply depending on item type and destination.

• Once packed, packages cannot be consolidated further.

• Once packages are packed and ready to ship, we are unable to return them to your mailbox; they must be shipped, picked up, or disposed of.

If you are unsure whether an item can be shipped, please contact us before submitting your shipping request.