Managing Your Verified Address and Unlocking Your Address Book

Your account is verified after our team reviews your application, but your address book remains locked until you complete your first shipment to your verified address.

To unlock your address book, simply ship at least one package to your verified address. This can be something small and inexpensive (for example, a postcard). You do not need to wait for delivery; your address book unlocks as soon as the shipment starts.

Once unlocked, you may:

• Add as many additional addresses as you need without verification

• Ship to any added address

• Add a domestic address in Japan to forward items for grading, hotel delivery, or other local destinations

This is especially useful for customers who use dropshipping or need flexible delivery options.

If you are unable to ship anything to your verified address (for example, if you have moved) and cannot wait to unlock your address book, we can reset your application so you can update it.

To do so, please email us at help@blackship.com. We will then reset your application, which means you'll go through the application process again and provide your ID and an address document showing the new address you'd like to set as your verified address.

Please rest assured that any packages you already have in storage will not be affected; they will not be disposed of, and we will review your application within 1-2 business days.

For your security, we do not accept address documents sent by email. Going through the application process is the safest way to protect your documents.

Please note:

• This address change can be made only once.

• Any additional changes will require you to unlock your address book by completing a shipment to your verified address.

Once a package is marked as ready to ship, the shipping address can no longer be changed on your end. For this reason, please make sure your address is correct before packing is requested.

If something comes up and you need to change the address after a package is already marked ready to ship, email us at help@blackship.com with:

• Your package number

• The address you would like to ship to instead (must already be in your address book).

Please note:

• This is not always possible, as some items may not be eligible to ship to every country due to shipping regulations.

• Your address book must be unlocked to ship to a different address. If your address book is not yet unlocked, you will need to update your verified address first.