Prohibited items - Shipping rules and restrictions

Foods, drinks

❌

✅

❌ Canada, China, Macau, France, Hong Kong

⚠ DHL Japan has indicated that restrictions apply to importing food into New Zealand. It is advisable to consult with the New Zealand DHL office regarding any specific documentation required.

✅

Honey (except when mixed with other foods)

❌

❌

❌

Alcohol drinks (Up to 24%)

❌

✅

❌ USA, Canada, Poland

✅

❌USA,

Canada,

Poland

Alcohol drinks (25% ~69%)

❌

✅

❌ USA,

Canada

Taiwan

Macau

France

Italy

Hong Kong
Poland

❌

Hair Oil 

❌

❌

❌

Cosmetics (Ethanol-free Items)

※ Contain Phenoxyethanol: ✅

※ Contain Cetearyl Alcohol: ✅

※ Contain Ethanol: ❌

❌

✅

✅

Candle (non-scented)

❌

✅

✅

Aroma Candle, Scented Candle

❌

❌

❌

Sunscreen

※ Require SDS (Safety Data Sheet) to show no ethanol in it

❌

❌

❌

Cosmetic (Ethanol Items)

※ Sunscreen, nail polish, hair products, body soaps

※ Bath salts, Bath bombs

❌

⚠️SDS Preferred

❌Spain, Mexico

⚠️SDS Preferred

Cosmetic Brushes

⚠️Require SDS Approval

✅

✅

Anything labeled as perfume, fragrance, cologne, or scented liquids or sprays

❌

❌

❌

Level tool / Leveling tool (with liquid)

❌

❌

❌

Snow Globe (with liquid)

⚠️Require SDS Approval

⚠️Require SDS Approval

⚠️Require SDS Approval

Nail Polish

❌

❌

❌

Lotion (Adult) 

❌

✅

✅

Over-the-counter medication (Class 2 and 3 medicine), eye drops, supplements

❌

❌

❌

Detergent, cleaning agents, dye (fabric)

❌

❌

❌

Bleach (Acidic・Alkalinity)

❌

❌

❌

Watches (all shapes and sizes, including wristwatches and wall clocks)

✅

❌ USA

✅

✅

Glasses, sunglasses, telescopes

✅

❌ USA

✅

❌ USA

✅

Glasses, sunglasses (frames only), telescopes 

✅

✅

✅

Contact lenses (including colored lenses)

✅

❌ USA

✅

❌ USA

✅

Shoes, sandals, slippers

✅

❌ USA

✅

✅

Precious metals

(gold, silver, platinum, gemstones, pearls)

❌

✅

❌ EMS

⚠️ Parcel - Depends on the shipping country

Lithium-ion batteries

(Less than four cells or two batteries.) It must be installed in a device.

✅

(Require the Special Sticker)

• Cell:≤ 20Wh

• Battery:≤ 100Wh

• 5 kg of lithium-ion batteries per package

✅

(Require the Special Sticker)

Cell:≤ 20Wh

• Battery:≤ 100Wh

• 5 kg of lithium-ion batteries per package

⚠️

(Special sticker is not required)

❌ Unable to ship with Parcel Seamail

❌ Unable to ship by EMS

• Parcel Airmail

• Argentina

• Germany

• Italy

• Ireland

• Saudi Arabia

• Thailand

Lithium-ion batteries (more than five cells or three batteries.) Must be installed in a device.

✅  (Require the Special Sticker)

• Cell:≤ 20Wh

• Battery:≤ 100Wh※5 kg of lithium-ion batteries per package

✅ (Require the Special Sticker)

• Cell:≤ 20Wh

• Battery:≤ 100Wh※5 kg of lithium-ion batteries per package

❌

Lithium-ion batteries (without devices)

❌

❌

❌

Nickel-metal-hydride

✅

❌

✅

Powerbank

❌

❌

❌

Dry cell batteries

✅

✅

✅

Button batteries

(Must be installed in a device)

❌

✅

✅

Any ink (Pen, Printer, Stamp, etc)

⚠️Require SDS Approval

⚠️Require SDS Approval

⚠️Require SDS Approval

Lighter and Lighter Oil

❌

❌

❌

Zippo lighter

△

Only the outer case can be sent.

(The inner case must be removed for shipping.)

△

Only the outer case can be sent.

(The inner case must be removed for shipping.)

△

Only the outer case can be sent.

(The inner case must be removed for shipping.)

Pyroelectric stones

(for Zippo and lighters)

✅

✅

✅

Filters containing charcoal

△

Paper type Filter only Possible

❌

❌

Insecticides and pesticides

❌

❌

❌

Adhesives (flammable)

❌

❌

❌

Adhesives (non-flammable)

❌

✅

✅

Industrial magnets

(General magnets can be shipped)

❌

❌

❌

Cigarettes & E-Cigarettes (Tobacco)

❌

❌

❌

Aroma Oil・Essential Oil

❌

❌

❌

Incense (Incense and Incense Powder)

✅

✅

✅

Resin

❌

❌

❌

DVD, BluRay, Laser disc

✅

❌ USA

✅

✅

Nintendo Switch

(3 batteries included)

✅

✅

❌

Toy Gun (Airsoft gun, Model gun)

❌

❌

❌

Swords and Toy Swords

❌

❌

✅

Wireless earphones with case

(three batteries included)

✅

✅  

❌

Mobile battery, portable battery bank

❌

❌

❌

Speaker (under 40cm)

Including those included with amplifiers, etc.

✅  

✅  

❌

Steering wheel with airbags/airbags

❌

❌

❌

Air-conditioned seat belt pretensioner

❌

❌

❌

Suspension shock absorber

 (Shipping is not possible mainly because the following items are included: Oil, cylinder, piston, and high-pressure gas. Please see the reason below)

❌

❌

❌

Oil or Grease-lubricant

• Please note that we are unable to clean grease from items. Parts must be brand new and unused, and must never have had grease applied, in order to be eligible for shipment.

  (Ex, car parts, motorcycle parts, car and motorcycle accessories or toys, etc.)

❌

❌

❌

Engines or Motors (including those for toys)

❌

❌

❌

Items containing gas 

(including liquid gas)

• High-pressure gas (gas cylinder, cassette)

• Helium gas, chlorofluorocarbon gas, nitrogen (including liquid)

• Gas products for camping (portable gas stoves, etc.)

Spray cans

• All sprays in cans including hair spray, deodorant spray, lacquer spray, etc.

• All sprays in cans such as air Salonpas

• Highly concentrated oxygen injectors, portable oxygen inhalers

• Oxygen cylinders (aqualungs), fire extinguishers

Equipment/Machine

Small oxygen generators

Hazardous substances, Harmful drugs, Poisonous substances, Corrosive substances. 

• Psychotropic illegal drug inhalation devices, anesthetics, and related drugs

• Mercury (batteries, thermometers, blood pressure gauges, etc. containing mercury)

• Chloroform, bleach peroxide, oxidizing agents

• Charcoal, asbestos, and asbestos

• Uranium, plutonium, thorium, nuclear waste, radioactive materials

• Formalin, formaldehyde

• Deleterious insecticides, insect repellents, pesticides

Cash and cash equivalent items

Lottery tickets, cash, gift certificates, food and beverage coupons

Important art objects

National Treasures, Important Cultural Properties, Important Art Objects

Other documents, etc.

Official documents and counterfeit currency

Organisms and plants

Animals, insects, bonsai, ornamental plants, and items with soil attached

Gas-producing substances

Dry ice, sodium hydroxide, barium carbonate

Flammable substances

Alcohol, thinner, igniters, cooking oil, fuel (gasoline, kerosene)

Explosives (fireworks, crackers, firecrackers and ammunition)

Items that are in violation of the Washington Convention

Stuffed specimens of plants and animals, ivory, tortoiseshell, fur, crocodile skin, snakeskin, lizard skin, and other plant species insects.

Raw Materials

Raw food, meat products, raw milk, eggs, and all items that cannot be stored at room temperature.

Printed matter and media

Illegal adult-oriented merchandise and obscene materials, pirated CDs, DVDs, Blu-ray discs, etc.

Suspension shock absorber

Suspension shock absorbers often come with High-pressure gas (gas cylinder, cassette), which is forbidden to ship abroad.

Car Parts/Car Components

※ Includes grease (oil) on car parts and equipment.

Engine

※ Includes grease on car parts and equipment.