Picking Up Your Package at Blackship

All pickups must be scheduled during checkout. We no longer schedule pickups by email.

When submitting your shipping request, select “Pick Up from Blackship” as your shipping method.

Pickup charge varies based on the weight of the package and starts at a minimum of $15.

During checkout, you will see a built-in scheduling tool where you can select your preferred date and time.

Only the dates and time slots shown in the scheduler are available. If a date or time does not appear, it is not available. We are unable to manually add additional slots.

Please review the following carefully:

• Pickups can only be scheduled up to 20 days in advance.

• If you need a pickup date further out than 20 days, please wait until the date falls within the scheduling window before booking.

• Pickups must be scheduled at least 2 business days in advance.

• We cannot prepare packages for same-day or next-day pickup.

• Some dates may become unavailable due to capacity limits.

Pickup times are available only during the hours below:

Weekdays (Monday–Friday)
Morning: 11:00 AM – 1:00 PM
Afternoon: 2:00 PM – 5:00 PM

Saturdays
Morning: 10:00 AM – 12:00 PM
Afternoon: 1:00 PM – 4:00 PM

You can read about how to find our location here.

We are closed on Japanese national holidays and Sundays.

We are unable to accommodate pickups outside of these listed hours.

During checkout, you can choose:

• The account holder (yourself), or

• Add the name of a friend or alternate person who will pick up the package.

Please ensure the person arriving matches the name provided in the booking.

We will check a valid photo ID upon arrival, both for the account holder and for any authorized friend picking up on their behalf.

If you need to change your pickup to a later date, you may contact us to request rescheduling.

Please note:

• New dates must still be available in the system.

• The new date must meet the 2-business-day preparation requirement.

• We cannot move pickups to dates that are too soon or fully booked.

If you have any questions about pickup scheduling, feel free to contact us.