Picking Up Your Package at Blackship

All pickups must be scheduled during checkout. We no longer schedule pickups by email.

To schedule a pickup, start from the package you’d like to collect:

1. Select the package(s) you want to pick up.

2. Select Pack and Ship / Ship (if your package is ready to ship)

3. Under the shipping options, choose Pick Up from Blackship as your shipping method.

Pickup charge varies based on the weight of the package and starts at a minimum of $15.

During checkout, you will see a built-in scheduling tool where you can select your preferred date and time.

Only the dates and time slots shown in the scheduler are available. If a date or time does not appear, it is not available. We are unable to manually add additional slots.

Please review the following carefully:

• Pickups can only be scheduled up to 20 days in advance.

• If you need a pickup date further out than 20 days, please wait until the date falls within the scheduling window before booking.

• Pickups must be scheduled at least 2 business days in advance.

• We cannot prepare packages for same-day or next-day pickup.

• Some dates may become unavailable due to capacity limits.

Pickup times are available only during the hours below:

Weekdays (Monday–Friday)
Morning: 10:30 AM – 1:00 PM
Afternoon: 2:00 PM – 5:00 PM

Saturdays
Morning: 10:00 AM – 12:00 PM
Afternoon: 1:00 PM – 4:00 PM

You can read about how to find our location here.

We are closed on Japanese national holidays and Sundays.

We are unable to accommodate pickups outside of these listed hours.

During checkout, you can choose:

• The account holder (yourself), or

• A friend with the QR code

Please ensure the person arriving has the QR code ready. If you do not have a QR code, we will verify your ID against the name of the person scheduled for pickup before handing over the package.

When your package is ready for pickup, you will receive a QR code. If someone is collecting the package on your behalf, please make sure they have access to this QR code. You will be charged for all package fees at the time of pickup.

When you arrive at our warehouse, head to the pickup station and follow these steps:

1. Go to the pickup station at the entrance of our office, where you’ll find a computer with a scanner on the table. (image below)

2. Get your QR code, either from your package detail screen in your account or from your pickup confirmation email.

3. Scan the QR code using the scanner on the table.

4. Once scanned, the screen will show your locker number and a code to open it.

5. Open the locker and take out your package.

6. Close the locker. Please do not lock it again by moving the combination lock numbers; just closing it is OK, as it will not lock it.

7. That’s it, you’re all set!

Please ring the bell only if you encounter any issues.

If you need to change your pickup to a later date, you may contact us to request rescheduling.

Please note:

• New dates must still be available in the system.

• The new date must meet the 2-business-day preparation requirement.

• We cannot move pickups to dates that are too soon or fully booked.

All package fees are charged at the time of pickup. Please be aware that payments made at our warehouse originate from Japan, and some banks may flag or decline international transactions they don't recognize.

To avoid any issues on the day of your pickup, we strongly recommend contacting your bank or card provider in advance to let them know you will be making a payment abroad. This is especially important if you are visiting from outside Japan.

If your payment is declined at pickup and you do not have an alternative card available, we may be unable to release your package on that day. We are unable to accept cash or alternative payment methods not supported through our system.

If you are unsure whether your card will work, please reach out to us before your scheduled pickup date so we can advise.

If you have any questions about pickup scheduling, feel free to contact us.