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What is a Shipping Note?. A shipping note is a place where customers can add additional comments or preferences regarding their shipment. These notes are visible only to our packing team. Our team re…
Updated 4 days ago by Joanna
Prohibited Items - Shipping Rules and Restrictions. As customs authorities and shipping partners become more stringent in enforcing customs regulations, it is important to understand what items can a…
Updated 1 week ago by Max Hodges
Starting November 12, U.S. Customs and Border Protection (CBP) enfored stricter standards for merchandise descriptions, especially for items containing fabric, such as plushes, keychains, T-shirts, a…
Updated 2 weeks ago by Joanna
Our sister site Japan Rabbit is designed to help with all your Japanese purchasing needs when you can't handle them yourself. If a store refuses your card, or it is simply too difficult to understand…
Updated 2 years ago
Estimating Shipping. Use our in-app shipping calculator to estimate shipping costs*. Simply select your country and enter your estimated package weight. You'll find the shipping calculator here. Ship…
Updated 2 months ago
We provide various shipping options from Japan Post, DHL, and FedEx. If you can't see some of the shipping options, there are a few possible reasons: 1. The shipping options are not available in your…
Updated 10 months ago
When to choose "Pick up from Blackship"? Blackship allows pickup at our Yokohama warehouse (located near Motomachi-Chukagai Station) by appointment only. This is especially useful for those traveling…
We offer a variety of shipping options from Japan Post and FedEx. All methods include a tracking number. Notice: Due to COVID-19, some shipping options are currently unavailable. Please check our shi…
Updated 3 months ago
We can assist with purchasing oversized items but they may require a special repacking fee depending on how they arrive at our warehouse. If the seller ships the item in a box that is fit for interna…
Updated 2 months ago by Max Hodges
When shipping via all Japan Post methods to Brazil, additional information is required for your items. This helps ensure the package is processed through customs smoothly. Not including this informat…
Updated 10 months ago by Max Hodges
International Shipping from Japan. Shipping times from Blackship depend on which shipping methods you choose. All methods include a tracking number so you can see your packages progress. Due to COVID…
Understanding the Demand Surcharge Fees Introduced by FedEx and DHL (September 2024). In the fast-paced world of logistics and shipping, external factors such as market demand, operational costs, and…
We ship to 125 countries!. Sorry, but we are presently unable to ship to the following locations: Most African countries (we can ship to South Africa). If your country appears on our shipping calcula…
Updated 3 years ago
What does "Actual shipping rate is much greater than estimated rate" mean? After shipping a package, you may receive the following message: "The package(s) have been returned to your mailbox for the…
What can Blackship do once items have left Japan? The role of Blackship is to forward packages from Japan to overseas. Once the package has shipped and left our office, it is the responsibility of th…
We take great care when packing and sending all your items, but they may rarely get damaged due to mishandling during delivery. Or, in some cases, the package might also be lost and not delivered to…
The answer is YES ! But in order to ship to other addresses aside from the verified address, you will have to complete at least one shipment to your verified address. This is to comply with the Japan…
The answer is also YES ! But in order to ship to other addresses (even adding domestic address within Japan) aside from the verified address, you will have to complete at least one shipment to your v…
Here are the different tracking statuses that can appear on your tracking page for your package. Posting/Collection We shipped your package. Arrival at outward office of exchange Your package has arr…
Updated
by Joanna
