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Shipping

What is Pick up from Blackship?

When to choose "Pick up from Blackship"? Blackship allows pickup at our Nishigotanda office location by appointment only. This is designed as an emergency option for those traveling to Japan that won…

Updated 3 months ago

How much does shipping cost?

Estimating Shipping. Use our in-app shipping calculator to estimate shipping costs. Simply select your country and enter your estimated package weight. You'll find the shipping calculator here. Launc…

Updated 3 months ago

What shipping options are available?

We offer a variety of shipping options from Japan Post and FedEx. All methods include a tracking number. Notice: Due to COVID-19, some shipping options are currently unavailable. Please check our shi…

Updated 3 months ago

Shipping White Rabbit Express and Blackship packages together

Our sister site White Rabbit Express is designed to help with all your Japanese purchasing needs when you can't handle it yourself. If a store refuses your card, only accepts COD or is simply too dif…

Updated 3 months ago

Do you ship to my country?

We ship to 125 countries!. Sorry, but we are presently unable to ship to the following locations: Most African countries (we can ship to South Africa). If your country appears on our shipping calcula…

Updated 3 months ago

How long does shipping take?

International Shipping from Japan. Shipping times from Blackship depend on which shipping methods you choose. All methods include a tracking number so you can see your packages progress. Due to COVID…

Updated 3 months ago

Actual shipping rate is much greater than estimated rate

What does "Actual shipping rate is much greater than estimated rate" mean? After shipping a package, you may receive the following message: "The package(s) have been returned to your mailbox for the…

Updated 3 months ago

Shipping inquiries after the package left Japan

What can Blackship do once items have left Japan? The role of Blackship is to forward packages from Japan to overseas. Once the package has shipped and left our office, it is the responsibility of th…

Updated 3 months ago

My package was damaged/lost... Can you help me?

We take great care when packing and sending all your items, but they may rarely get damaged due to mishandling during delivery. Or, in some cases, the package might also be lost and not delivered to…

Updated 3 months ago

Can I ship to other addresses aside from the verified address?

The answer is YES ! But in order to ship to other addresses aside from the verified address, you will have to complete at least one shipment to your verified address. This is to comply with the Japan…

Updated 3 months ago

Can I ship packages domestically within Japan?

The answer is also YES ! But in order to ship to other addresses (even adding domestic address within Japan) aside from the verified address, you will have to complete at least one shipment to your v…

Updated 3 months ago

What does my tracking status mean?

Here are the different tracking statuses that can appear on your tracking page for your package. Posting/Collection We shipped your package. Arrival at outward office of exchange Your package has arr…

Updated 3 months ago

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