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Are there additional fees for handling oversized items (furniture, car parts, etc)?

📦 Important Notice for Large Packages. Our warehouse does not have a big freight service elevator, so if you purchase a large or heavy item, please contact us in advance. We will need to arrange the…

Updated by Max Hodges

Special Requests - Shipping Note

What is a Shipping Note?. A shipping note is a place where customers can add additional comments or preferences regarding their shipment. These notes are visible only to our packing team. Our team re…

Updated by Joanna

Prohibited items - Shipping rules and restrictions

Prohibited Items - Shipping Rules and Restrictions. As customs authorities and shipping partners become more stringent in enforcing customs regulations, it is important to understand what items can a…

Updated by Max Hodges

Fabric Composition requirement

Starting November 12, U.S. Customs and Border Protection (CBP) enfored stricter standards for merchandise descriptions, especially for items containing fabric, such as plushes, keychains, T-shirts, a…

Updated by Joanna

Shipping Japan Rabbit and Blackship packages together

Our sister site Japan Rabbit is designed to help with all your Japanese purchasing needs when you can't handle them yourself. If a store refuses your card, or it is simply too difficult to understand…

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How much does shipping cost?

Estimating Shipping. Use our in-app shipping calculator to estimate shipping costs*. Simply select your country and enter your estimated package weight. You'll find the shipping calculator here. Ship…

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Why are some shipping options unavailable?

We provide various shipping options from Japan Post, DHL, and FedEx. If you can't see some of the shipping options, there are a few possible reasons: 1. The shipping options are not available in your…

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What is Pick up from Blackship?

When to choose "Pick up from Blackship"? Blackship allows pickup at our Yokohama warehouse (located near Motomachi-Chukagai Station) by appointment only. This is especially useful for those traveling…

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What shipping options are available?

We offer a variety of shipping options from Japan Post and FedEx. All methods include a tracking number. Notice: Due to COVID-19, some shipping options are currently unavailable. Please check our shi…

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Required information when using Japan Post to Brazil

When shipping via all Japan Post methods to Brazil, additional information is required for your items. This helps ensure the package is processed through customs smoothly. Not including this informat…

Updated by Max Hodges

How long does shipping take?

International Shipping from Japan. Shipping times from Blackship depend on which shipping methods you choose. All methods include a tracking number so you can see your packages progress. Due to COVID…

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FedEx and DHL surcharge fees

Understanding the Demand Surcharge Fees Introduced by FedEx and DHL (September 2024). In the fast-paced world of logistics and shipping, external factors such as market demand, operational costs, and…

Updated by Max Hodges

Do you ship to my country?

We ship to 125 countries!. Sorry, but we are presently unable to ship to the following locations: Most African countries (we can ship to South Africa). If your country appears on our shipping calcula…

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Actual shipping rate is much greater than estimated rate

What does "Actual shipping rate is much greater than estimated rate" mean? After shipping a package, you may receive the following message: "The package(s) have been returned to your mailbox for the…

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Shipping inquiries after the package left Japan

What can Blackship do once items have left Japan? The role of Blackship is to forward packages from Japan to overseas. Once the package has shipped and left our office, it is the responsibility of th…

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My package was damaged/lost... Can you help me?

We take great care when packing and sending all your items, but they may rarely get damaged due to mishandling during delivery. Or, in some cases, the package might also be lost and not delivered to…

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Can I ship to other addresses aside from the verified address?

The answer is YES ! But in order to ship to other addresses aside from the verified address, you will have to complete at least one shipment to your verified address. This is to comply with the Japan…

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Can I ship packages domestically within Japan?

The answer is also YES ! But in order to ship to other addresses (even adding domestic address within Japan) aside from the verified address, you will have to complete at least one shipment to your v…

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What does my tracking status mean?

Here are the different tracking statuses that can appear on your tracking page for your package. Posting/Collection We shipped your package. Arrival at outward office of exchange Your package has arr…

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