Packages
Canceling Requests
If you would like to cancel a service request (such as a consolidation, split, photo request, or disposal), you can do so directly from your Blackship...
Can You Receive Packages from Outside Japan?
While Blackship is primarily designed for domestic Japanese shipments, we are able to accept international packages as long as proper arrangements are...
Do I Need to Let You Know a Package Is Coming?
No, you do not need to notify Blackship before sending a package to our warehouse. We organize all incoming packages using your unique mailbox number...
My Package Shows Delivered But Is Not in My Mailbox - What Should I Do?
When a package is delivered to our warehouse, it is first placed in an intake queue. Packages are not added to mailboxes immediately upon delivery. Du...
"Request canceled due to prohibited items"
This message indicates that an item in your package is either: Completely prohibited from shipment, or Prohibited for the specific courier you selecte...